Your personal information matters to us. This Privacy Policy explains exactly what data topwin collects from Filipino players, why we collect it, how we keep it safe, and what rights you have over your own information on topwin.wine.
Last updated: June 2025 | Applies to all registered users on topwin.wine
We only collect data that is necessary to operate the platform safely, verify your identity, and provide you with a smooth gaming experience as a Filipino player.
When you create an account on topwin.wine, we collect your full name, date of birth, email address, and a contact number. This information is required to set up your player profile and confirm that you meet the minimum age requirement of 21 years old as required under Philippine regulations. Your date of birth is also used to ensure responsible gaming measures are applied correctly to your account. We do not use your registration details for unsolicited marketing without your explicit consent. All registration data is stored on encrypted servers that are accessible only to authorised personnel.
As part of our Know Your Customer (KYC) process, we may request a copy of a valid government-issued ID such as a Philippine passport, driver's licence, or SSS card, along with a recent proof of address. These documents are used solely to verify your identity, confirm your residency in the Philippines, and comply with applicable anti-money laundering obligations. KYC documents are reviewed by trained compliance staff and are never shared with third-party advertisers or data brokers. Once your identity is verified, documents are retained only for as long as required by law. You may request confirmation of what documents we hold on file by contacting our support team.
When you make a deposit or withdrawal using GCash, Maya, bank transfer, or any other supported Philippine payment method, we record the transaction amount, timestamp, payment method reference, and associated account identifier. We do not store full card numbers or full e-wallet credentials on our servers — payment processing is handled by PCI-DSS compliant payment partners. Transaction records are kept to fulfil legal and regulatory reporting requirements and to investigate any disputes you may raise regarding your account balance. You can review your complete transaction history at any time from your account dashboard. If you notice any discrepancy, please contact support within seven calendar days for prompt resolution.
We automatically collect data about how you interact with topwin.wine, including the pages you visit, games you play, session duration, device type, browser version, and IP address. This technical data helps us improve platform performance, detect suspicious activity, and tailor the experience to suit mobile users across the Philippines. Usage data is analysed in aggregated form where possible so that individual players are not personally identified in performance reports. IP addresses are used for fraud prevention and geographic access verification, and are not sold to third parties. You may opt out of non-essential analytics cookies by adjusting your browser settings at any time.
When you contact our customer support team via live chat, email, or the on-site contact form, we retain a record of that conversation, including your name, contact details, and the content of the query. These records are used to resolve your issue, improve our support quality, and maintain a history for follow-up purposes should your concern require multiple interactions. Support communications are stored securely and are accessible only to the support and compliance teams. We do not use the content of support conversations for marketing profiling. If you wish to have your support records deleted, you may submit a formal data erasure request as described in the Your Rights section below.
If you opt in to receive promotional updates from topwin, we store your marketing preferences alongside your account profile so we can send you relevant offers, game updates, and platform news. You are free to update or withdraw your marketing consent at any time from your account settings or by replying to any marketing email with the word "unsubscribe." Withdrawing marketing consent does not affect your ability to use the platform or receive transactional and security-related communications. We do not share your email address or contact details with external marketing agencies. All promotional communications sent by topwin will clearly identify us as the sender.
We do not sell your personal information. Sharing is limited to trusted service providers who help us run the platform, and to legal obligations we are required to meet.
To operate effectively, topwin works with a limited number of trusted third-party service providers including payment processors, identity verification partners, and cloud hosting providers. Each of these partners is bound by a data processing agreement that restricts them from using your data for any purpose other than the specific service they provide to us. We conduct due diligence on all partners to confirm they maintain adequate security standards. No partner is permitted to sell, rent, or further disclose your personal information to unrelated parties. If a third-party relationship ends, we require the partner to securely delete or return all personal data they hold on our behalf.
topwin may be required by Philippine law, court order, or a request from a regulatory authority to disclose certain personal information about a player. In such cases, we will comply with the legal obligation while disclosing only the minimum amount of data required. Where we are legally permitted to do so, we will attempt to notify you before disclosing your data in response to a government or regulatory request. We will never voluntarily hand over player data to law enforcement without a valid legal basis. Our legal team reviews all disclosure requests to verify their authenticity and legal standing before any information is released.
We implement industry-standard security controls to protect your personal data against unauthorised access, loss, or misuse. All data transmitted between your device and topwin.wine is encrypted using TLS (Transport Layer Security), and sensitive data at rest is protected with AES-256 encryption. Access to player records is restricted to authorised staff on a need-to-know basis, and all access events are logged for audit purposes. We conduct regular security assessments and penetration tests to identify and address vulnerabilities before they can be exploited. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection law.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and applicable gaming regulations. Active account data is retained throughout the period your account remains open and for a minimum of five years after account closure to satisfy anti-money laundering record-keeping requirements. Transaction logs and KYC documents are subject to the same minimum retention period. After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. You may request early deletion of certain non-mandatory data by submitting a request to our support team.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal information. Here is a clear summary of what you are entitled to.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within 15 business days. Requests can be submitted by contacting our support team with your account details for identity verification.
If any of the personal information we hold is inaccurate or out of date, you have the right to request a correction. Basic profile details such as your contact number or email address can be updated directly from your account settings. For corrections to KYC or identity documents, please contact support and provide updated documentation.
You may request deletion of your personal data where it is no longer needed for the purpose it was collected, or where you have withdrawn consent and no legal basis for continued processing exists. Please note that certain data must be retained by law even after account closure, and erasure requests may be partially fulfilled where this applies.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests. Submit your objection in writing to our support team and we will assess your request without delay.
If you have any concerns about how topwin handles your personal information, our FAQ section covers the most common privacy questions. You can also head to your account settings or get started by registering today.